Trouble with e-cig compatibility? We’re here to help
Greetings, FIN family. We have had a few reports of FIN supporters having compatibility problems with e-cigs purchased in retail stores vs. online.
We are deeply sorry. Recently, we made a few small upgrades to our product line. We didn’t expect any overlap between the old and new e-cigs, but there have been instances where FIN supporters have batteries that don’t mesh with their refills. To make up for it, we’ve come up with what we think is a fair solution.
If you are one of the supporters with incompatible batteries and refills, please call or email Ramon, our customer service guru, at 855-693-4648 or rtellado@fincigs.com. Ramon and our whole team are committed to making your FIN experience thoroughly satisfying, and he will make sure you get the parts you need.
And now, when you buy a box of refill cartridges online, we’ll include a free compatible replacement battery.
Also, we’d like to let you know we’re now selling 5-packs of disposables in both Rich Tobacco and Cool Menthol. Each 5-pack is the equivalent of more than one carton of traditional cigarettes.
Thank you for your patience and for being a member of the FIN family. We’ve got your back!
2 comments
Hello, I am a nonsmoker but, recently my husband has been trying to quit and the FIN was a really good fit for him, the problem that has come up is availiblity. I originally purchased FIN from our nearby walmart and now walmart,and sams club are either not carrying them or they have run out. Now I am looking at your website and reading that there is a new FIN and an old one I am going to order, but it just seems like….its a hassle to get this product, hopefully the order over the internet will work better. The cigaretts work just finding them has been a problem.
thanks
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